gb 99 Questions and Answers
On this page you will find detailed answers to the most frequently asked questions from gb 99 users. Deposits and withdrawals, VIP cashback, identity verification (KYC), welcome bonus terms and responsible gambling limits — each topic is covered clearly so you can find the right information quickly. If you cannot find the answer to a question, contact our 24/7 live chat support.
Deposits
Read answers about deposit and withdrawal methods, minimum amounts and processing times.
Depositing with Nagad at gb 99 is straightforward. Log in to your account, go to the "Deposit" option and select Nagad. Send the payment from Nagad to the designated number and submit the transaction ID. The minimum deposit amount is ৳100. Your balance is usually updated within a few minutes.
gb 99 currently supports deposits and withdrawals via bKash, Nagad, Rocket and bank transfer (major Bangladeshi banks including Dutch-Bangla, BRAC and Sonali Bank). The same method can be used for both. Cryptocurrency is not accepted at this time.
gb 99 does not charge any processing fee on deposits or withdrawals. However, your mobile banking app (bKash, Nagad, Rocket) or bank may apply their own transaction charges — that is part of the respective provider's policy, not gb 99's. Check your mobile banking app's fee schedule before any transaction.
At gb 99 the minimum deposit is ৳100 and the minimum withdrawal is ৳1,000 across all payment methods. The same amounts apply whether you use bKash, Nagad, Rocket or bank transfer. You can deposit smaller amounts to play, but keep the minimum withdrawal limit in mind.
Once a withdrawal request to bKash from gb 99 is approved, the money typically arrives within 10 to 45 minutes. The same timeframe applies to Nagad, Rocket and bank transfers. There may be slight delays during peak hours or on banking holidays; contact live chat if you run into any issues.
VIP Benefits
Learn about gb 99 VIP program tiers, weekly cashback and benefits.
The main benefit of the gb 99 VIP program is weekly cashback — a portion of your net losses for the week is returned every week. The higher the tier, the higher the cashback rate. Higher tiers also come with priority support, faster withdrawal processing and early access to special promotions.
gb 99 has five VIP tiers with the following maximum weekly cashback rates:
- Bronze — up to 0.2% weekly cashback
- Silver — up to 0.4%
- Gold — up to 0.6%
- Platinum — up to 0.8%
- Diamond — up to 1.0%
Your activity at gb 99 is tracked through regular play. The more consistently you play, the faster you can progress to a higher tier. Tier upgrades are applied automatically. See the gb 99 VIP page for full terms.
Weekly cashback is calculated on your net losses for the week — that is your total losses minus your total winnings.
Identity Verification (KYC)
Learn about the process for confirming your identity, the required documents and the privacy of your documents.
gb 99 uses SSL encryption to keep all data secure. Your KYC documents are used only for the verification process and are not shared with third parties. Read our Privacy Policy for more details. Protecting your personal information is gb 99's priority.
Documents generally accepted for identity verification at gb 99 are:
- National ID Card (NID)
- Passport
- Driving Licence
Document photos must be clear and complete. Expired documents are not accepted.
gb 99 may request KYC verification at the time of your first large withdrawal request or if suspicious activity is detected on the account. Initial verification may also be requested after a new account is registered. This is a normal process for security purposes.
If your KYC request is rejected, the gb 99 support team will immediately let you know the reason. This usually happens when a photo is unclear or a document has expired. Please resubmit correct, clear documents. If the issue is not resolved, you can get support in Bengali via live chat.
Yes, this is very important. The name registered on your gb 99 account must match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, the withdrawal process may be delayed or cancelled. Make sure you provide the correct name at the time of registration.
Welcome Bonus
Learn about how to claim gb 99's welcome bonus, wagering conditions, and terms.
To meet the wagering requirement for gb 99's welcome bonus, various casino games such as slot games, Lucky Bingo, and other casino games are eligible. However, certain specific games or bet types may be excluded from wagering calculations. See the Terms & Conditions page for the full list.
After opening a new account, gb 99's welcome bonus is automatically applied on the first deposit. 100% bonus, up to ৳10,000 — meaning if you deposit ৳1,000 you receive ৳1,000 in bonus, bringing your total balance to ৳2,000. You then need to wager 10 times the bonus amount.
Yes, there may be an option to cancel the bonus under specific conditions after receiving it. However, if the bonus is cancelled, any winnings earned from the bonus are also cancelled. A bonus cancellation request must be made through the gb 99 support team. See the Terms & Conditions page for full details.
No. gb 99's welcome bonus is available only once per new account. If the same person attempts to claim the bonus by creating multiple accounts using the same device, IP address, or payment method, the accounts may be cancelled.
Yes, gb 99 bonuses have an expiry period. If the wagering requirement is not met within the set time, the bonus and any winnings earned from it may be cancelled. The exact time limit is communicated when the bonus is received. Try to complete wagering as soon as possible after receiving a bonus.
Limits & Controls
Find information on age limits, deposit limits, cooling-off, and protection from problem gambling.
gb 99 takes responsible gambling seriously. If you feel that gambling is getting out of control, contact gb 99's 24/7 live chat support in Bengali immediately. You can also find detailed guidance and information on external support organisations on our Responsible Gaming page.
Some common signs to watch out for:
- A tendency to place more bets to recover losses
- Gradually increasing the amount wagered
- Finding it difficult to stop playing
- Gaming affecting family life or work
- Spending beyond your means
gb 99 offers the option to set deposit limits as part of responsible gambling. You can set a maximum daily, weekly, or monthly deposit limit if you wish. To change or remove this limit, contact gb 99 support. See the Responsible Gaming page for more details.
Cooling-off is a temporary account pause for a set period — stopping play for a few days or weeks. Self-exclusion is a longer-term (several months or permanent) closure. For either option, submit a request via gb 99 live chat or email support — the team will assist in Bengali.
The minimum age for all activities at gb 99, including casino and betting, is 21+. Age is verified at the time of account registration. No one under 21 is allowed to open a gb 99 account or play. Parents and guardians are also responsible for preventing minors from using the account.
Didn't find your answer?
If none of the questions above resolved your issue, the gb 99 support team is always ready to help. Support is available in both Bengali and English.
Use live chat to get direct help with deposits, withdrawals, bonuses, KYC, or any other matter — available 24 hours a day, 7 days a week. Email enquiries are also answered with the same speed.