Responsible Gaming

Safe and responsible gaming
at gb 99

Enjoying gb 99 means knowing your limits and staying within them. We want every player to play fully aware and in control — where fun comes first, not financial pressure.

For 21+ only

Why is responsible gaming important?

Casino games or sports betting — any kind of wagering is essentially a form of entertainment. But it becomes a problem when gaming goes out of control. gb 99 believes every player should stay aware of their financial limits, time, and mental state.

Our Terms and Conditions clearly state that to join gb 99 and place bets, a player must be 21 years of age or older. Participation by minors is strictly prohibited and there are no exceptions.

Remember when betting — it is not a reliable way to earn money. Never wager money whose loss would affect your daily life. Play for enjoyment, not to relieve stress.

gb 99 believes in providing transparent information. On our About Us page you can learn how we work to create a safe environment. On this page we will give you detailed information on setting self-limits, identifying warning signs, and how to seek help when needed.

If you have any questions, gb 99's 24/7 live chat support is always there for you. You will also find important information about responsible gaming in our FAQ section.

Self-control tools

gb 99 provides several tools to help you keep your gaming habits in check. Use these features and manage your own situation.

Deposit Limit

Set the maximum amount you can deposit per day, per week, or per month. Once a limit is set, it takes effect immediately.

Session Time Limit

Set a limit on how long you play at a stretch. Once the set time is up, you will receive an automatic message asking you to take a break.

Account Break

If you feel you need a rest, temporarily close your account for a set period — from 24 hours to several weeks.

Self-Exclusion

If you want to stay away from gaming for the long term, use the self-exclusion feature. Once this step is taken, the account cannot be reactivated before the set period ends.

Activity History

View your deposit, withdrawal, and betting history at any time. Review your spending patterns and make informed decisions.

Support Team Assistance

To set any limit or for self-exclusion, contact gb 99's 24/7 live chat support directly. Our team will assist you in Bengali.

Warning signs of problem gaming

If you or someone you know shows any of the following signs, do not ignore them — consider seeking help right away.

Chasing lost money

Continuously placing larger bets to recover losses can make the situation worse.

Spending more time than planned

You sit down planning to play for just 15 minutes but hours go by.

Restlessness

Feeling anxious, irritable, or restless when unable to play — this is a clear sign of dependence.

Hiding from family

A tendency to hide how much time or money is being spent from family or friends.

Betting with borrowed money

Using money set aside for bills, rent, or essential expenses for betting is a sign of serious trouble.

Unable to stop

Even when you resolve to stop, you keep coming back to play again.

Assess yourself

Ask yourself the following questions honestly

In the past month, have you ever gone beyond your own budget while betting?

When you lose, do you feel that "if I bet a little more this time, I'll get it all back"?

Are you giving more priority to gaming than spending time with family or friends?

Are you continuing to play at the expense of work, studies, or daily responsibilities?

Are you turning to gaming to relieve stress or sadness?

Do you sometimes get angry at yourself for not being able to control how much you play?

If the answer to any one of the above questions is "yes", consider seeking help now. Acknowledging the problem is the first step toward a solution.

gb 99's commitment

gb 99 takes the following steps to ensure a safe and healthy gaming environment.

Age verification is ensured at the time of account registration — no one under 21 years of age can register.
Our system detects unusual betting patterns and alerts the player directly when needed.
All information related to promotional offers — including terms — is published with full transparency.
Self-exclusion or account breaks are activated promptly upon a player's request.
Any responsible gaming requests are handled via 24/7 live chat and email support.
All players' personal and financial information is kept secure through SSL encryption.

Where to get help?

Instead of dealing with it alone, speak to someone close to you or a professional.

gb 99 Support

Contact gb 99's 24/7 live chat or email support directly. Our team will assist you in Bengali and English with setting limits or self-exclusion.

Family and Friends

Let a trusted family member or close friend know. Their support and encouragement can change your situation.

Professional Counselling

Speak to mental health specialists and counsellors in Bangladesh. Gambling addiction is a recognised mental health condition — with the right professional support, it can be overcome.

Questions about responsible gaming

To open an account and place any kind of bet at gb 99, a player must be 21 years of age or older. Age is verified during account verification. Participation by minors is strictly prohibited.

You can set daily, weekly, or monthly deposit limits from the settings section of your account. Reducing a limit takes effect immediately. However, increasing a limit requires a waiting period, so that limits cannot be raised in a moment of impulse. For any issues, contact 24/7 live chat support.

Once a self-exclusion period is set, the account cannot be reactivated before that period ends. After the set period has passed, you may request to return, but a review process will apply. This arrangement is intentionally strict so that it works as genuine protection.

Honestly ask yourself the questions in the "Assess Yourself" section on this page. If the answer to even one of them feels like "yes", speak to gb 99's live chat support — we will help you take the next step in complete confidence.

Yes. A family member can report the matter to gb 99's email support. However, account-related steps (such as self-exclusion) are generally taken with the account holder's consent. We are always ready to advise families on how they can help.

Any balance in your account before self-exclusion takes effect is kept safe. Once the self-exclusion period ends, you may apply for a withdrawal through the designated process. Contact the 24/7 support team for more details.

Safe and responsible gaming at gb 99